STANDARD BANK CREDIT CARD APPLICATION

On 19 November I app**** online for a Standard Bank Credit Card. I received a phone call at 07H45 the following morning (20/11) from a consultant who went through my application, confirmed all information and confirmed that I had uploaded requested documents. The call ended with "you will be notified within 5-7 days by the branch when your card is ready for collection. At this point I thought "WOW" what efficient and fantastic service. But that is where it ended. I received an e-mail from online applications requesting documents - I rep**** and stated I had already uploaded my documents and had received a phonecall from a consultant confirming my application was complete however, should advise if there were any further requirements ---- no response! On 5th December I phoned the call centre who told me there was nothing on the system so put me through to Sales to check my application. The person in Sales said my Application did not reflect on the system as it was done online - but that department is only an outbound call centre so he would take my details and someone would call me. To date I have STILL received Absolutely no response. I am not prepared to pay for another half an hour phone call from my cell phone only to be passed along and then have to leave my details so that nobody can contact me! I would like to know is Standard Bank's service really so slack? and they really don't care about getting my business? Or is the online application a **** just to get my info?? How can a consultant phone me ... confirm every bit of information on my application, tell me it's approved ... documents uploaded have been received (ie. bank statements, ID) and my card will be ready in a week - but then when I follow up 3 weeks later I can't speak to ANYBODY who can tell me what is happening???