Standard bank credit card and Mango tickets

Item: Standard Bank
Rating: 1
Author: Lorna L

How come Fnb credit card clients were refunded the money they paid on Mango airline tickets, where standard bank bluntly refuses and directs you to sort it out with a now, bankrupt Mango?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

15 Aug 2021, 00:26

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)

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Standard Bank's reply15 Aug 2021, 00:26

Official

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)

***

Lorna L's updateReviewer Update

17 Aug 2021, 08:56

So what does this mean.....

"

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused. "?

Will you be refunding me or not?

Thank you

Lorna L's update17 Aug 2021, 08:56

Reviewer Update

So what does this mean.....

"

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused. "?

Will you be refunding me or not?

Thank you