Standard bank credit card

Good day

Kindly note that I feel I am being treated unfairly and I am very disappointed with Standard Bank, I have been paying my credit card and never missed a payment, last month I did not receive any reminder sms or email to pay the credit card then I totally forgot about it. Instead of getting a call a from the bank, I receive it to the lawyers that I have been handed over, I have never missed any payment so why being handed over and this kind of treatment??? By the way am pregnant, not feeling well and going to the bank is a mission, I don’t have access to view my credit card amounts I don’t even know if it is going down or what but I am paying it, I went to the standard bank in Tsakane they couldn’t explain what was going on and when they showed me the outstanding amount it seems like I am paying but the amount is not even going down!!!! My question is why I am I handed over without even receiving a call and being informed ????????????? Why am I paying but not even able to view this credit card on my mobile App or even internet banking??? I initially app**** for debt review by cancelled the process after realizing that I can pay without any debt counselors and they cancels led me and send standard bank a letter that I am not under any debt review so why I am I receiving an unacceptable treatment? I am very disappointed as I feel like my consumer rights have been violated. Yesterday the 2nd August I called the lawyers and they also don’t have an explanation of why I am handed over to them and they came across as rude and demanding that I go to standard bank to get all the answers , may I kindly request that my name is cleared with these so called lawyers and May I request that you grant me access to view my credit card so that I can see how much is outstanding and be able to manage this from my side like I initially did???? Because it makes no sense that I am paying but not seeing where the installment is going to. Today I spoke to almost 4 guys from standard bank who also failed to explain what is going on with my account, same applies to when going to the branch and being taken from pillar to post. They all explain different stories one said my account is not handed over it is just that standard bank appointed the 3rd party to assist with credit cards, the one says he doesn’t see it because it has been permanently suspended like what is all this?

Regards

Monica