SM
Siboniso M

1 reviews | Active since Oct 2021

27 Oct 2021, 22:59

Standard Bank Credit Card

Bad service received at Standard Bank Credit Card division. I had a query on my credit card where I was requesting a Reinstatement of my credit card and I was advised to transfer a minimum amount due and my card will be reinstated which I did immediately. After seeing no changes on my standard bank app I made a call and spoke to 2 consultants and advised me to email my latest payslip and proof of employment and my credit card will be reinstated in 3 to 4 working days...after patiently waiting for 5 days and no changes I decided to call again and I was transferred between 7 consultants from different divisions where no one was willing or able to resolve my query. After being on the line for 92 minutes, I finally hung up. I am honestly not happy about their service at all.

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Replies (2)
Standard Bank
Standard Bank's reply28 Oct 2021, 01:16
Official
 
Hello Siboniso
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Nov 2021, 15:02
Official
Dear Siboniso M

Thank you once again for posting your comments.

I refer to our emails correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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