1 reviews | Active since Oct 2021
Standard Bank Credit Card
Bad service received at Standard Bank Credit Card division. I had a query on my credit card where I was requesting a Reinstatement of my credit card and I was advised to transfer a minimum amount due and my card will be reinstated which I did immediately. After seeing no changes on my standard bank app I made a call and spoke to 2 consultants and advised me to email my latest payslip and proof of employment and my credit card will be reinstated in 3 to 4 working days...after patiently waiting for 5 days and no changes I decided to call again and I was transferred between 7 consultants from different divisions where no one was willing or able to resolve my query. After being on the line for 92 minutes, I finally hung up. I am honestly not happy about their service at all.
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Thank you once again for posting your comments.
I refer to our emails correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our emails correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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