EF
Ester F
1 reviews | Active since Sept 2020
11 Sept 2020, 15:43
Standard bank Credit card
Good day I opened a credit card and they never debited my account the first month, I phoned immediately to ask whats happening and what should I do can I pay it in myself. I paid it in at the atm the next day. When I phoned again after checking my bank account that they said rejected the debit and saw nothing about rejected debit order they ask me to confirm my banking details only to tell me they captured my bank account number wrong. now they have blocked my credit card and my profile is with their collections , Why should I be penalized for their error in capturing my details incorrect this could reflect badly on my credit rating
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Replies (3)
Standard Bank's replyOfficial
12 Sept 2020, 03:34Hello Ester
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Sept 2020, 03:34
Official
Hello Ester
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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Standard Bank's replyOfficial
01 Oct 2020, 16:18Good day Ester,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Standard Bank's reply01 Oct 2020, 16:18
Official
Good day Ester,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
EF
Ester F's updateReviewer Update
29 Oct 2020, 10:00Good day
For the month of September its was the same story I had to go pay in at the atm , I am keeping a close eye this month if my debit order will be corrected.
For the month of September its was the same story I had to go pay in at the atm , I am keeping a close eye this month if my debit order will be corrected.
EF
Ester F's update29 Oct 2020, 10:00
Reviewer Update
Good day
For the month of September its was the same story I had to go pay in at the atm , I am keeping a close eye this month if my debit order will be corrected.
For the month of September its was the same story I had to go pay in at the atm , I am keeping a close eye this month if my debit order will be corrected.