CVDM
Christo Van Der Merwe

1 reviews | Active since Aug 2019

15 Aug 2019, 07:56

Standard bank Credit card

Morning i have a standard bank credit card which i haven't used for a long time but I'm still paying on my credit card, 3 weeks ago I wanted to use the credit card and there was a block on my account i then phone standard bank after 30min got hold of them and was informed to go to the nearest branch, once I got to the branch i was informed that my FICA documentation was outstanding, i then went and got all my documentation came back to the branch and uploaded the FICA documents, then the branch ordered a new card which i received a few days later, but the branch wasn't able to give me a new pin on my credit card because the card was not linked to my account, the branch informed me to come back on Monday because the credit card department does not work on Saturday, Monday i went back to the bank stand again 40min in a queue the be told the card is not linked to the account after 2 hours in the bank and with the management trying to resolve the issues and no success i decided to leave my credit card at the manager and told her that she can stick it to the wall and i will stop paying for it, it now 2 days later no one has been in contact regarding this frustrating banking issues my advice is to never use standard bank it is probably the worst bank in South Africa

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Replies (2)
Standard Bank
Standard Bank's reply15 Aug 2019, 10:29
Official
Good day Christo   

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply21 Aug 2019, 10:40
Official
Dear Christo Van Der Merwe

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.

Kind regards

Clint Petersen
Complaint Resolution Centre
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