JM
Joyce M

1 reviews | Active since Jun 2016

10 Jun 2016, 10:51

Standard Bank Credit Card

<p>Good day </p> <p>I would like to lodge a complain regarding the standard bank credit card department. I used to have this credit card with standard bank for a long time and then the problems started when i couldnt afford to pay it untill my account was handed over to their Attorneys of which i dont know them i have tried to contact them physically but failing , they dont assist they keep on sending me this..email</p> <p>Good day</p> <p><br />Kindly be advised that I have forwarded your e-mail through to our Card Collections department, as they are best equipped to assist you with your query.</p> <p>Their contact details are: <br />* Telephone number *** / *** <br />* E-mail address: ***</p> <p>You are welcome to contact us should you require further assistance.</p> <p>Kind regards</p> <p> </p> <p>Please i need help i really want to settle this account it was long overdue.</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Jun 2016, 12:07
Official

Good day Joyce Masina

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply13 Jun 2016, 14:14
Official

Good day Joyce Masina

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply28 Jun 2016, 09:02
Official

Dear Miss Masina

I refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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