Standard Bank Credit Assist is a useless and and inefficient service PATHETIC!!!!!!!!!!!! USELESS!!!!!!!!!!

My parents has a home-loan, the house value is R1.8 Million the outstanding bond is R85401.00

If you work that out it is less than 5% of the value of the house. The bond repayment is currently R9600.00.

My parents have requested the house payment to revert back to R6400.00 a month as life has gotten more expensive.

15 Nov 2017 my parents went to K90 Standard Bank in Boksburg to request this at standard ban, the consultant said my parents need to fill in an income expenditure form. My parents have done this after it was mailed to us my motsumi.mogale@ ********** on the 16th of November 2017. Nthabiseng Malele (011) 878 - 0418 gave my parents details to Motsumi to mail the form. The form was filled in and returned 22 Nov at 11.33am. Nothing has happened since then. My parents sent a letter as requested to LINDA at ********** Again nothing has happened . Calling your departments is like pulling teeth .

I was given the numbers of managers Matthew Thabane (011) ********** Elvina Smith (011) 631- 4211

Well trying to get hold of them is like trying to win the lotto, one in a billion chance

PATHETIC!!!!!!!!!!!! USELESS!!!!!!!!!!

This process was started 15NOV, it is now 29 Nov