MK
Melissa K
1 reviews | Active since May 2018
13 Jan 2022, 12:29
STANDARD BANK CREDIT APPLICATION PROCESS IS USELESS
So I app**** for a credit card on the 30th of November 2021. The 10th of December, phoned the call centre, had to reapply. The 21st of December, went into the branch to enquire, had to reapply AGAIN. The 7th of January 2022, got a call from the call centre to reapply AGAIN. Currently sitting in branch, still haven't received any feedback whatsoever, claiming they can't reach my employer.
Severely disgusted by this, can't continue my studies now because I don't have the funds to do so, and Standard Bank's processes are more of a hindrance than a help
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Replies (1)
Standard Bank's replyOfficial
17 Jan 2022, 07:28Hello Melissa
We assure you that as an organization we are committed to providing the best possible and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Standard Bank's reply17 Jan 2022, 07:28
Official
Hello Melissa
We assure you that as an organization we are committed to providing the best possible and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***