Standard Bank Credit Application Journey

Dear Standard Bank, New Credit Card Application/Account During the weekend of 10 October 2019, I app**** for a Standard Bank product via your website. I opted to apply for a credit card, specifically offered by your financial institution noting the sleek website and surely the user journey has passed QA. Right hey?! Please find my findings based on my user experience: Online application via your website during 10 October 2019. Received a SMS on Monday 14 October 2019 from Standard Bank stating my application is being processed. Received a phone call on Monday 14 October 2019 from the Call Centre agent stating that my documents were not received. Received a SMS on Friday 25 October 2019 stating my application has been opened. Received a SMS on Monday 28 October 2019 stating my credit card has been delivered to Jeffreys Bay branch. Side note: 681 km from Cape Town. Received an email on Monday 28 October 2019 to submit, 3 months bank statements, payslip, ID etc to ***. Based on my findings, unfortunately your QA testing was inadequate and failed. Standard Bank, this is quite disappointing! Was your intent to play yo-yo with my emotions? Then you did not disappoint. I am also aware of the banking code which requires you to behave sympathetically. I am also aware of the privacy legislation in the EU and SA to break away from an accurate single customer viewpoint. Now, I totally understand why you feel I should take a road trip along the beautiful Garden route to collect my new card in JBay. I get it, a bit of surfing and fun in the sun is highly recommended.

How would you suggest we proceed or resolved this situation? I look forward to your reply and a resolution to your problem and will wait, before seeking a response from another source.