STANDARD BANK - ****PY SERVICE

I have been a been a customer and banking with Standard Bank for a long time. On 29 February 2016, I tried to login into my mobile banking app to do a payments and received a message saying that I need to reset my password. I followed as prompted to and then a message came up that they experiencing problems in processing my request and to try again later or contact ***. I contacted the number and it comes up not listed. I tried again after 30 min but got the same response. I contacted one of the customer call centre agents who was absolutely USELESS!!!! After numerous attempts was told to go the bank and it will be sorted out. Went to the bank and they couldn't sort it out. Contacted the Cellphone & Internet Banking and spoke to someone from the IT division they couldn't even correct the issue and after speaking to - Georgie , Granny, on the line with Granny for over 35 minutes still not sorted the issue out. How is it possible to be dealing with a institution that brags about being the best and being there for a better tomorrow and they can't even get this right.. I am disgusted with Standard Bank and will be moving over to FNB