STANDARD BANK CRADLESTONE MALL - PATHETIC !!!

I opened an online account with Standard Bank at the end of 2019. Collection was to be at their cradlestone branch, I attempted to collect the card x3 times and the branch was either closed or offline.

In December 2019 I collected the car, and handed all my Fica documents to Pontsho Raphoola, who failed to unblock or advise me that the type of account I have has an automatic block.

Fast Forward to Feb 2020 , after depositing funds into that account. I attempt to use the card several times and it gets rejected unaware that it is blocked.

I went to village square branch on the 08/12/2020 and a friendly teller tried her level best to assist me eventually I ended up drawing money from inside the branch as she was not winning. She escalated and said all would be in order.

During the course of the week, my card was still not working a call centre agent tried to assist as I was unable to go to the branch again and urgently needed access to my funds. They escalated to Pontsho at Cradlestone Branch as she failed to do her job in Dec 2019.

Pontsho called me a few minutes before knocking off and explained the matter, not remembering when I collected the card etc. She said she would escalate to IT and speed up the process and give me a call first thing in the morning.

I did not hear back from her, when I called the branch and spoke to Abel who was helpful he said Pontsho took leave!!!!! He then had Moosa to assist who said he would work on the matter.

I then recieved a voice message from a female saying I needed to wait a further 48 hours, I called Moosa to say that this unnaceptable and he said that he would call me to give me feedback before the end of the day - NOTHING.

I call him this morning, he transfers me to Pontsho who has no customer service, no empathy and insisted that Moosa called and left me a voice mail at the end of business day, and further to now accusing me of being dishonest she has a pthetivc attitude and yet lacks accountability for the fact that she failed to do this in December 2019. Her give a damn and smart mouth attitude is not the standard of such a well reputable bank yo have someone like that in the front line. and she kept cutting me of while speaking which made me furious.

Right now as I type this Pontshi has me muted and on hold for the past 23 minutes cause her manager Boitsuelo is not available to me assist me right now.

If this is the customer service standard bank provides, then **** has surely gone south for them over the years!

Disgusting service