VB
Virginia B
1 reviews | Active since Jul 2015
09 Jul 2019, 14:58
Standard Bank Cr Card Finance charges
I have my card for many years even before we could use all these apps on our phones so I noticed this 700-00 cash finance charges taken from my cr card - I contacted the call centre and the response was because I bought electricity from my cr card so I will be paying this amount every month even if I did not use the cr card and I can only stop it once I settle the whole amount - its like paying two cards now - plus you must pay finance charges aswell? At this rate my balance owing stays the same no difference.
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Replies (2)
Standard Bank's replyOfficial
10 Jul 2019, 06:10 Hello Virginia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
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Standard Bank's reply10 Jul 2019, 06:10
Official
Hello Virginia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***
VB
Virginia B's updateReviewer Update
12 Jul 2019, 09:16Good Morning, still no response from Complaint Resolution Centre - would appreciate the feedback - thank you.
VB
Virginia B's update12 Jul 2019, 09:16
Reviewer Update
Good Morning, still no response from Complaint Resolution Centre - would appreciate the feedback - thank you.