JV
Jan V
1 reviews | Active since Nov 2016
11 Aug 2020, 19:09
Standard Bank Covid support
It is sad that we as South Africans Had to suffer under the Covid pandemic, then you rely on the bank that is not shy to take its bank interests!
We app**** with all necessary documents and followed up twice on the matter and was told that they will contact us back, because the covid process takes time.
We were left in the dark without any feed back as promised!
Our calls are recorded if I recall the voice prom! Lets see!
My personal feeling on how the matter was handled, is that it was based on race and I am still waiting for some sort of feed back!
Got full support with in a week From Nedbank MFC,Fnb & Toyota Finace.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
12 Aug 2020, 00:24Hello Jan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply12 Aug 2020, 00:24
Official
Hello Jan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***