Standard Bank Covid Relief Less Than Useless - Episode 2

Despite having logged a complaint in April, and despite feedback from Standard Bank plus profuse apologies, NOTHING!!! has happened! In March, we app**** for Covid 19 relief on one of our bonds (a relatively small amount of R3 600). Nothing happened. I contacted our business banker (hours in the queue). Was given an alternative e-mail address plus requirements. We comp**** with this. We then got a letter confirming a covid "holiday" (I am looking at the e-mail as I write this). In the interim, we cancelled our bond repayment automatic debit order in April, stating that we would pay by manual eft in future - we did this to try to retain some control over our own bank account. Despite the announced "covid holiday" and despite our ADO cancellation, the debit order deduction was duly processed on 2nd May. I have now spent several hours in queues at the bank trying to get the ADO payment reversed/refunded. I was telephonically put through to several departments, one of which was the bond department who stated that the covid holiday relief had not been loaded on to the system. I was also told by someone in the "debt care" section that he would have to refer my request for refund to the relevant channel and that this would be attended to within 7 working days (same old, same old - reminiscences of my efforts in April). So whilst the quantum under discussion is not huge, the fact remains that we have no effective control over our own account - Standard Bank simply ignores instructions and does what it wants. My only other relief now is to completely abandon the account and go elsewhere. Is this the way that Standard Bank wishes to retain or attract clientele? Audun Stenersen