Standard Bank Covid 19 Assistance Useless!

The covid 19 relief supposedly offered by Standard Bank has been absolutely useless! I app**** for relief on one of my bond accounts which normally goes off by automatic debit order - I did this very shortly after the lockdown announcement. The motivation was to assist me in paying some of our staff during this period. I was given an e-mail address and I lodged my application. I got an automated response. The bond went off our account at the beginning of the month. I visited our branch to get it reversed, tother with several other deductions for which I had also app**** for relief. Long storey short - the branch could not help me but gave me different contact details plus submission requirements with which I comp****. On following up, I was told that this application would take 7-14 days to resolve (this at a time when cash flow was vital to pay staff). I recently received feedback with yet further requirements and hoops to jump over (and this for a relatively small repayment of R3 400 per month).

In contrast, Nedbank Motor Finance Corporation (MFC) and FNB/Wesbank/Toyota Finance were absolutely wonderful. MFC responded telephonically and offered a further month's relief. Toyota Finance (FNB) were as good as their word and did not process ADO deductions.

If our staff had been depending on a response from Standard Bank, they would have starved in the interim.

Stenersen & Tulleken Administration