Standard Bank cover pointless

I have been a client with this service provider for more than 15 years. I have always utilised this bank's services for all my financial decisions and cover. Among others, I had a scratch and dent policy for my car with the bank. When I, after years decided to claim, the process and responses had been so tedious that I had cancelled pending my disappointment with the employed representatives. I called numerous times and waited for long periods only to be transferred from one division to another, all of which were the incorrect divisions. I do believe since my claim was lodged way prior to my cancellation that I do deserve to have these minor repairs conducted, but have to date, not been contacted in spite of my numerous attempts to attend to my vehicle whilst still a paying customer. This is one of my many unpleasant experiences with "standard" bank a provider of non-standard services.