Standard Bank - courier company to deliver Credit Cards is inefficient and dismal

I recently had to cancel my Standard Bank credit card due to ***** on 27 October and I was supposed to get another one delivered to me. I didn't hear anything from delivery company and went into the branch to address this on 5 November. They told me it would be delivered to my home on the 7th. It wasn't delivered. I called Std Bank and they said that the couriers did not have my telephone number and that they would give it to them so they could call and make arrangements to deliver. I received no calls from the courier company. I called Std Bank again on 10 November and they said that the courier company does not have my telephone number. They gave them my telephone number and said that they would escalate this issue. I still didn't get a call from the couriers, so I called Std Bank again on 12 November and they said the couriers did not have my telephone number and that they would send and email with my home address and contact number to the courier company. By Saturday 15 November I went to the Std Bank local branch to find out what was happening. They said that the couriers tried to contact me on 12 November. I showed the consultant on my phone that no one had contacted me from the couriers. They then looked on the system and said the card had been packaged to be sent to me and they checked the address that the couriers would send the card to, it was the right street name and number, but the wrong suburb! I had to change the card delivery to be delivered to the branch which is an inconvenience to me. I believe that Standard Bank could employ a more effective and efficient courier company than the one which they currently use as the service is very inefficient, it's dismal and frustrating. Standard Bank could do much better than this.