Standard Bank couldn't care less about a 74 year old client who was ****** at their ATM and money taken from her account

Standard Bank, we cannot begin to express the disbelief and disgust on how you have treated a 74 year old client of yours who has banked with you all her life! I have taken the matter up with the Complaints Resolution Centre but have had no response! ***** Department had rejected the case of my Mother whose bank card was ****** out of her hand at the ATM. She phoned to cancel her card but the agent could not hear her. Her card was cancelled via the banking app. Money was transferred between her accounts, cash withdrawn and 2 purchases made. We are horrified at the "don't care" attitude Standard Bank has! She is in no position to afford to loose this money, which was no fault of her own. I will be taking the matter to the Ombudsman if this is not resolved extremely urgently