DF
DIANE F
1 reviews | Active since May 2011
18 Apr 2024, 16:23
STANDARD BANK COULDN'T CARE LESS!!
I cannot believe that I cannot get a response from either our specified Account Manager or the Transaction Manager. The Account Manager is never available - he responds to some emails, but drops calls to his cell phone. It is unbelievable!! The Transaction Manager promised a response by COB today. When I tried to contact her at 16:12, I received an auto response saying she's off somewhere until the 22nd!? Where are the good old days when people went to work and customers got the service they deserved!!??
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
18 Apr 2024, 16:44Dear Diane
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Apr 2024, 16:44
Official
Dear Diane
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Apr 2024, 10:35Dear Diane
Please note that our team tried calling you to no avail.
Kindly confirm a convenient time we can speak to you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team tried calling you to no avail.
Kindly confirm a convenient time we can speak to you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Apr 2024, 10:35
Official
Dear Diane
Please note that our team tried calling you to no avail.
Kindly confirm a convenient time we can speak to you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team tried calling you to no avail.
Kindly confirm a convenient time we can speak to you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***