Standard bank couldn't care less about customers.

<p>On Saturday the 25th of February my wife tried to draw R1000 from the Standard Bank ATM at Essenwood Spar in Arboretum, Richards Bay. As she should have received the money the machine informed her that the transaction had been cancelled due to a technical error - no money came out of the machine. When we got home, she checked her acount and the R1000 had been taken from her account. Today, Monday the 27th, she went into the bank at the Boardwalk Mall and was informed that they will only let her know on the 6th of March IF they are going to refund her the money that their faulty machine has ******. My wife informed them that she has debit orders that must go off this account and that these may now bounce. When she asked if standard bank would still penalize her if these debited orders bounced she was told they would. Standard bank admitted that they will penalize my wife for debit orders that may bounce because of their faulty machine and because it takes them an entire week to determine whether or not their ATM was faulty. They are also not prepared to refund any penalties incurred even though my wife has done nothing wrong and the fault is theirs. This is why I have been hounding my wife for several years now to leave this useless bank and come over to Capitec. The best decsion I ever made was to move to Capitec. I don't miss standard bank, their lack of customer service nor their exorbitant fees.</p>