Standard Bank Couldn't care less!!

I have app**** for a further bond on my current home loan with standard bank. i provided them with all the documentation and information they required to process the application. At first the application was stopped because they claimed they did not receive my documentation when i have proof of a read receipt on my email that someone did in fact open and read my email to them. They did not communicate to me that the application had been stopped. I find this out 5 days later after having to call them for feedback. I was then informed that i had to re-do my application and had to send through all my documentation again. I was issued a new application number and was told that the processing should take approximately 15 working days. I had to contact Standard Bank again to find out the status of my application. Every time i access the self-service the date of the last update remains the same for the past three weeks. When i eventually get through to a consultant, i am told they are unable to confirm employment when i have provided them with all the contact details necessary to so. They do not communicate and inform the consumer of what is required, and provide appropriate solutions!!!