NB
Nicolette B

1 reviews | Active since Jul 2016

05 Jul 2016, 14:59

STANDARD BANK COULD IT GET WORSE???

<p>AFTER FOUR DAYS WITH NO RESPONSE AS TO WHY MY TRANSFER LIMIT WAS INCREASED TO R30K I CLOSED MY ACCOUNT TODAY. I PAID R410.00 FOR AN IMMEDIATE TRANSFER INTO MY NEW BANK ACCOUNT, AT ABSA, AT 11H30 THIS MORNING AND STILL NO MONIES REFLECTING IN MY NEW ACCOUNT. I GUESS EXPECTING STANDARD BANK DELIVER ANYTHING MORE THAN THE PATHETIC SERVICE IT HAS RENDERED TO THIS POINT WAS AN IMPOSSIBLE ASK. </p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Jul 2016, 08:15
Official

Good day Nicolette Boltman

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply19 Jul 2016, 08:47
Official

Dear Nicolette Boltman

Thank you once again for your posting.

Your concerns have been noted and referred through to management for the service standards to be improved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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