Standard bank costed me a lot of money due to their mistake

<p>I have an access account, cheque account and access save account with standard bank. On the 15th of April 2017 at 10:30 am I went to their branch in Kempton park CBD to request funds from an access save account to my cheque account and I clearly stated to the consultant that I want her to transfer funds to the cheque account because my access account was on a negative balance and I needed money for an emergency. She decided to transfer money to the access account which was on a negative balance I told her to fix her mistake and she said there's nothing she can do about it I asked her to reverse the money back to my access save account and transfer it again to the correct account as I know that it once happened with another consultant and theyy were able to reverse it but she refused and said there's nothing she can do. I lost a lot of money because of standard bank's mistakes which they refused to fix and now I am even thinking of closing all the accounts I have with standard bank and start over with a different bank. Their services are very poor and consultants are giving customers attitude I even tried asking her name since she wasn't wearing any name tag but she refused to give me her name. After a long argument we had I then told her to transfer the remaining amount from my access account to my cheque account she agreed to do so but still left my access account on a negative amount of R50 which I didn't understand because I initially paid what I was owing. That was the most inconvenience I ever experienced, imagine they are charging me for their own mistakes</p>