Standard bank cosmo city bad service

On the 25th of November 2017 I went to Standard bank in Cosmo city to deposit money R4200 at the ATM machine. The machine took my money and in the middle of the process it gave a notice on the machine saying cannot process request due to technical error and gave a receipt of the error, I call the security guard and he advised that I must go inside for help. The inside I was told that at the moment there is nothing that can be done about my problem and I was promised that it will be resolved in 3 to 5 working days and they also sent me an sms says service request will be done on the 1st of December 2017. The first of December came and went nothing was done about my problem I called the number on the sms Standard bank sent me and they said it will be done before the end of the day and if not I must call again the next day. Next day I called they said to the is nothing they can do about it I’ll have to the Cosmo city branch for help. Can someone from Standard bank please hear my cry and assist me cause I have depts that I need to pay and I’m running behind, my credit record will be bad after this and the same bank with not help in future