DJ
Doris J
1 reviews | Active since Aug 2013
06 Nov 2018, 11:27
Standard Bank *******
Standard bank Vehicle dept. is pathetic. They took money from my account for a Hollard insurance that "THEY decided" I must have without notifying or corresponding with me. I have been with my insurance company with the past 2 years..... When quering it they said i must now cancel the insurance with Hollard myself to get my money back, I have been struggling for a week now to get my money back from Hollard and believe it or not when my vehicle installment went off end of this month they wanted to take the insurance money AGAIN. I am utterly disappointed in Standard Bank they are *****ing my money...
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Replies (3)
Standard Bank's replyOfficial
07 Nov 2018, 11:27 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply07 Nov 2018, 11:27
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
DJ
Doris J's updateReviewer Update
12 Nov 2018, 10:53Standard bank emailed me with a bull**** excuse. Every time there is something else they need me to send through. I have send through all the paperwork from my insurance with an email and still i have had no feedback or response and still NO MONEY paid back into my account. Standard bank and Hollard took money from my account but now I have to struggle and fight to get it back from Hollard. I really can not see how Hollard can "give me insurance" on my vehicle if they only have the info that Standard Bank supp**** them with and my signature is now where on any papers and they did not even contact me or send through any paperwork. So i have insurance and i don't even know what the contents are, they just take my money. I will never again finance a vehicle with standard bank and i will Never take out any policy with Hollard.
DJ
Doris J's update12 Nov 2018, 10:53
Reviewer Update
Standard bank emailed me with a bull**** excuse. Every time there is something else they need me to send through. I have send through all the paperwork from my insurance with an email and still i have had no feedback or response and still NO MONEY paid back into my account. Standard bank and Hollard took money from my account but now I have to struggle and fight to get it back from Hollard. I really can not see how Hollard can "give me insurance" on my vehicle if they only have the info that Standard Bank supp**** them with and my signature is now where on any papers and they did not even contact me or send through any paperwork. So i have insurance and i don't even know what the contents are, they just take my money. I will never again finance a vehicle with standard bank and i will Never take out any policy with Hollard.
Standard Bank's replyOfficial
16 Nov 2018, 09:58Dear Doris
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you are more than welcome to provide me with the new confirmation of cover to assist further with this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you are more than welcome to provide me with the new confirmation of cover to assist further with this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply16 Nov 2018, 09:58
Official
Dear Doris
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you are more than welcome to provide me with the new confirmation of cover to assist further with this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you are more than welcome to provide me with the new confirmation of cover to assist further with this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***