STANDARD BANK CORPORATE THEFT AND *****!

My vehicle finance is with Standard Bank. The 2 year anniversary of this policy would be the end of July 2019. From the 1st Aug 2018 I changed my insurance policy to one of the most popular insurance brokers in SA. From the 1st June 2019, Standard Bank is deducting an additional R1144, when inquiring today what this additional amount is for, I was informed that I now have an additional insurance policy with Hollard, because Standard Bank decided that I do not have proof of insurance for my vehicle. Apparently it is part of my finance contract that proof of insurance must be submitted every year. According to Standard Bank I was sent an SMS in May asking me to update proof of my insurance, and because they did not receive a reply/response regarding the SMS, they went ahead and took out new insurance on MY name and billed me for it. Standard Bank cannot give me any proof that I received the SMS - WHICH I DID NOT. They did not phone me and have a conversation like any service driven individual or company should, they just approached Hollard who was glad to issue an additional policy WITHOUT MY CONSENT OR SIGNATURE on my vehicle. Standard Bank cannot tell me who authorized an additional deduction from my account, in fact they gave me Hollards details and advised me to sort it out MYSELF! This is corporate ***** and theft, as nobody gave authorization for additional deductions from my account, nobody signed or gave authorization for additional insurance policies on my name, and despite the fact that Standard Bank has got full access to my account and can see the UNCHANGED premium from my current insurer still being deducted from my account-they still went ahead and took my money. I have spent more than R150 airtime trying to resolve this issue today, HAVING SEVERAL CALLS DROPPED IN MY EAR, WITHOUT ANY REFERENCE NUMBER FOR MY QUERY, and ever after forwarding proof of insurance from my current insurer TODAY, this issue is still unresolved. I am being blamed for the money they have ****** out of my account and no answers have yet been given from Standard bank or Hollard. My other responsibilities cannot be met due to insufficient funds thanks to Standard Bank and Hollard. My credit record is now affected due to their negligence and incompetence.