MG
Marlene G
1 reviews | Active since Feb 2024
15 Feb 2024, 11:12
Standard Bank Corporate Card NON Service
Unfortunately I have to select a star........ Corporate Card Division seems unable to respond to a mail, a call, an enquiry logged with the business banker - any communication at all - since 22 January 2024. Sought the details of a "competent manager" - apparently there is not one.....I even left a comment on Facebook saying :you have my details (which they do) Please make contact" That too failed to elicit a response. Their cost cutting efforts are bearing fruit - Tank the support!
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
15 Feb 2024, 11:19Dear Marlene
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Feb 2024, 11:19
Official
Dear Marlene
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
MG
Marlene G's updateReviewer Update
23 Feb 2024, 08:26So I received a call from someone at the bank the next morning. I was not at my desk, I directed her to our account manager, whom she identified and confirmed she will make contact. Since then a big fat nothing! I am not surprised.
MG
Marlene G's update23 Feb 2024, 08:26
Reviewer Update
So I received a call from someone at the bank the next morning. I was not at my desk, I directed her to our account manager, whom she identified and confirmed she will make contact. Since then a big fat nothing! I am not surprised.
Standard Bank's replyOfficial
23 Feb 2024, 10:15Good day Marlene
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 10:15
Official
Good day Marlene
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
MG
Marlene G's updateReviewer Update
23 Feb 2024, 10:39Forgive me but if it were a priority the matter would have been resolved already.
The issue was raised with our Account Manager a month ago and she has been trying to get someone to attend to it with as little joy as I have had. Telling me that it is being treated as a priority does not make me believe that it is. Standard bank has been so busy cutting costs and getting rid of staff that they simply cannot service their customers.
The issue was raised with our Account Manager a month ago and she has been trying to get someone to attend to it with as little joy as I have had. Telling me that it is being treated as a priority does not make me believe that it is. Standard bank has been so busy cutting costs and getting rid of staff that they simply cannot service their customers.
MG
Marlene G's update23 Feb 2024, 10:39
Reviewer Update
Forgive me but if it were a priority the matter would have been resolved already.
The issue was raised with our Account Manager a month ago and she has been trying to get someone to attend to it with as little joy as I have had. Telling me that it is being treated as a priority does not make me believe that it is. Standard bank has been so busy cutting costs and getting rid of staff that they simply cannot service their customers.
The issue was raised with our Account Manager a month ago and she has been trying to get someone to attend to it with as little joy as I have had. Telling me that it is being treated as a priority does not make me believe that it is. Standard bank has been so busy cutting costs and getting rid of staff that they simply cannot service their customers.
MG
Marlene G's updateReviewer Update
27 Feb 2024, 16:03Needless to say, despite the assurance that the matter is being treated as a priority, and that the delay is regretted and I will receive a call soon.........
MG
Marlene G's update27 Feb 2024, 16:03
Reviewer Update
Needless to say, despite the assurance that the matter is being treated as a priority, and that the delay is regretted and I will receive a call soon.........
Standard Bank's replyOfficial
27 Feb 2024, 16:08Good day Marlene
Our team is working hard to find a solution for your matter.
Please rest assured that your matter is in good hands.
Warm regards
Standard Bank Hello Peter Team
***
Our team is working hard to find a solution for your matter.
Please rest assured that your matter is in good hands.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 16:08
Official
Good day Marlene
Our team is working hard to find a solution for your matter.
Please rest assured that your matter is in good hands.
Warm regards
Standard Bank Hello Peter Team
***
Our team is working hard to find a solution for your matter.
Please rest assured that your matter is in good hands.
Warm regards
Standard Bank Hello Peter Team
***
MG
Marlene G's updateReviewer Update
27 Feb 2024, 16:26And I should believe that because............... Even on a platform like Hello Peter there is not even the pretense that the bank cares to resolve the matter.
MG
Marlene G's update27 Feb 2024, 16:26
Reviewer Update
And I should believe that because............... Even on a platform like Hello Peter there is not even the pretense that the bank cares to resolve the matter.
Standard Bank's replyOfficial
27 Feb 2024, 16:32Good day Marlene
We hope all is well.
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced.
Firstly, allow us to extend my sincere apologies for the inconvenience and frustration caused by this unfortunate incident.
We hope all is well.
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced.
Firstly, allow us to extend my sincere apologies for the inconvenience and frustration caused by this unfortunate incident.
Please be assured that we deeply value your feedback and take your concerns very seriously.
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered.
Our team is committed to resolving this matter promptly and effectively.
Warm regards
Standard Bank Hello Peter Team
***
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered.
Our team is committed to resolving this matter promptly and effectively.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 16:32
Official
Good day Marlene
We hope all is well.
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced.
Firstly, allow us to extend my sincere apologies for the inconvenience and frustration caused by this unfortunate incident.
We hope all is well.
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced.
Firstly, allow us to extend my sincere apologies for the inconvenience and frustration caused by this unfortunate incident.
Please be assured that we deeply value your feedback and take your concerns very seriously.
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered.
Our team is committed to resolving this matter promptly and effectively.
Warm regards
Standard Bank Hello Peter Team
***
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered.
Our team is committed to resolving this matter promptly and effectively.
Warm regards
Standard Bank Hello Peter Team
***
MG
Marlene G's updateReviewer Update
02 Apr 2024, 11:27Still hearing crickets..........
I guess that makes my mind up.
I guess that makes my mind up.
MG
Marlene G's update02 Apr 2024, 11:27
Reviewer Update
Still hearing crickets..........
I guess that makes my mind up.
I guess that makes my mind up.
Standard Bank's replyOfficial
02 Apr 2024, 11:41Good day Marlene
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Apr 2024, 11:41
Official
Good day Marlene
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***