Standard Bank Corporate card lack of communication and care

Expressing my frustration and disappointment regarding the handling of my corporate credit card closure process with Standard Bank.

After over 17 years of maintaining a business relationship with Standard Bank, we recently closed our business accounts, including the corporate credit card. We ensured that we followed the correct procedures by contacting Enterprise Direct in the Western Cape. The settlement amount of R619.17 was promptly paid, and I submitted a formal letter requesting the closure of the corporate credit card, complete with the required signatures.

To confirm that all matters were in order, I sent a follow-up email as a courtesy. Unfortunately, I did not receive a response. I even reached out to a representative in the business department, requesting that he check with the card division on my behalf, but he, too, has not received any acknowledgment.

Given our careful adherence to the process, I was highly alarmed to receive an email and text message from your legal department, notifying me that I am being pursued for a credit card balance that I believed was settled. Despite my numerous attempts to provide email correspondence and documentation surrounding the closure, I find myself at an impasse.

This situation has caused significant frustration, particularly considering the fees we have paid to Standard Bank over the years. It is disheartening to encounter such inefficiency when dealing with your institution, especially during a transition we believed would be straightforward.

How do I ensure that my account is accurately closed, so no further action is taken against me. When I get no reply from Corporate Card