1 reviews | Active since May 2014
Standard Bank Corporate Card Division - Atrocious service!
Not only has it taken us 2 months to receive a corporate credit card, we still cannot use the card. After being assured that we should not experience any more issues with the Corporate Card Division, the following happened yesterday: When we phoned yesterday to obtain the pin number, they wanted to to transfer us to the ***** department...why, we still can't understand this. As it turns out, the card number does not match the expiry date and CVC number on the card. How is this possible??? Not only did we wait 2 months for the card. First it was sent to a Standard Bank Branch; when asked to have it sent directly to our office (as the person whose card it is, is always on the road and does not have the time to go to the bank to collect the card) we waited almost 3 weeks! We had to send a copy of the ID for the person who will be signing for the card, low and behold the courier company was not worried about who was signing for the card, so it could have gone to anyone. Now, we have to wait for a NEW card to be ordered!
To top it all off, this is not the first time we have had an issue with Standard Bank's Corporate Card Division. * They have mixed the name of the card holders around. * When we called to get the pin number of the previous card we received, we could not obtain it, as the card holder details they had on their system was incorrect (it was for another of our shareholders)
Standard Bank Corporate Card Division - this service is utterly atrocious
I have rated them with one star, as I could not continue unless I had selected a star rating.
We have been clients of Standard Bank since 1980. Back in the 80's when technology is not as advanced as it is now, things were run smoothly and we did not have as many issues as we do today. Surely with today's advanced technology we should not be experiencing the issues we are. The only reason I can think of is that the staff are *********** and not properly trained at their positions they hold.
Step it up Standard Bank, else you WILL be losing our business.
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This is a totally unacceptable response. We have had more than 2 issues, which just shows that you are, in fact, not committed to providing the best possible service.
May someone please inform us to how the issues will be rectified. Standard Bank has all my contact details.
This is a totally unacceptable response. We have had more than 2 issues, which just shows that you are, in fact, not committed to providing the best possible service.
May someone please inform us to how the issues will be rectified. Standard Bank has all my contact details.