STANDARD BANK CONTINUING TO DISGUST ME.

There was ********** activity that took place in April 2019 concerning my Business Account with Standard Bank. Obviously, we immediately contacted Standard Bank to resolve this issue which lead to an investigation taking place. The conclusion to this investigation was that Standard Bank showed no negligence in regards to protecting my money, but somehow it is my fault. I received no evidence proving that they weren’t at fault but only given their word which I am expected to accept with a smile!

I am sorry, but am I just expected to accept their word without proof? I cannot understand how Standard Bank can just sit back and continuously tell us it is our fault and not theirs. R 120 000,00 got ****** from my account from someone in Mos***, Russia according to Standard Bank. Before this incident took place, I noticed suspicious mail in my account. I then contacted Standard Bank to request a change in my details as well as my One Time Pin (OTP), which is exactly what we were meant to do “following the Digital Banking Safety” protocol, which Standard Bank encourages us to do.

I DID WHAT WAS EXPECTED OF ME! I TRIED TO PROTECT MY ACCOUNT! I SENT THROUGH PROOF TO STANDARD BANK OF THE MEASURES I TOOK BEFORE BEING A VICTIM OF ***** BUT TO NO AVAIL.

Standard Bank still REFUSES to take ANY RESPONSIBILITY and after the 2nd investigation took place after my first complaint on HelloPeter and what response do I receive back? Oh yes, that's right. THE EXACT SAME ANSWER I GOT THE FIRST TIME!! Stating that Standard Bank has not neglected to safeguard my account (Again, taking their word for it) and I must just accept the R 120 000,00 is gone and oh well.

Sorry Standard Bank, but how do you even expect to have any clients if you cannot even take responsibility when due. YOU ARE THE BANKING SERVICE! YOU ARE SUPPOSE TO PROTECT MY MONEY, MY BUSINESS'S MONEY!! YOU ARE MEANT TO HAVE INSURANCE POLICIES OR ANYTHING TO HELP IN THESE KIND OF SITUATIONS!!!

If the client did everything necessary to prevent these crimes, WHY MUST I TAKE THE RESPONSIBILITY AND JUST ACCEPT MY MONEY BEING ******?

No. That is not how it works. That is not justice. That is not how a financial service should operate. FIX YOUR SYSTEM, POLICIES, STANDARDS AND GIVE ME MY MONEY BAC****

This bank honestly has to be the worst bank I have ever encountered. I sincerely hope that all the HelloPeter members read this review and use it to not make the same mistake I did in putting my money and trust in Standard Bank. If you cannot help in ANY WAY in regards to large sums of money being taken from your clients, I doubt you would put much effort into any other possible incidents the rest of your clients are facing.

Standard Bank, do not even bother contacting me until you are ready to actually help me. There is no point in a 3rd investigation if I am just going to be given the same answer with NO PROOF. Maybe Standard Bank has my money. HOW WOULD I KNOW? I am definitely not taking your word for it.