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samantha B

1 reviews | Active since Sept 2019

19 Sept 2019, 10:57

STANDARD BANK CONTINUES TO ROB THE POOR

Good day I have a client who paid monthly premiums perfectly for a year to STANDARD BANK for a group scheme funeral cover for 5 family members. Standard bank covered their own member and not Mr Tsotetsi (the clients). He discovered the huge mistake and contacted his lawyers for assistance. He complained that should one of his children, Worse, Himself have died, the strict rules of the bank would not covered them as they are not registered at the bank.

Now the roles are reversed and he wants compensation for his legal fees and emotional distress the pensioner incurred. They offered a refund of his premiums and closed his policy. Naturally, the trust for him to continue with the bank has been diminished. They have still not come back with a better offer and the pensioner continues to incur legal fees. Gugulethu Temba and Mr Magadani of Standard Bank handling the matter remain silent after promising results by Tuesday. This will not end until Justice Prevails. STANDARD BANK FAILS THE PEOPLE

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Replies (1)
Standard Bank
Standard Bank's reply20 Sept 2019, 11:30
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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