CF
Chiara F

1 reviews | Active since Jan 2011

10 May 2017, 11:58

Standard Bank continues to provide the most pathetic customer service

<p>I received an email in January from my business banker William Marran saying that he was moving branches and asking me if I'd like to remain in Rosebank and be assigned a new business banker in the same branch. fast forward 5 months and several emails later, i still haven't been contacted by a soul from standard bank rosebank.</p> <p>moreover, today i spent 1 hour speaking to different people online just to do a simple transaction: raise my eft limit. I received a new business card and my eft limit was zerod. How on earth can someone run a business with an eft limit of 0???? And why on earth was the eft limit zeroed without no one telling me? As a result, I'm still holding one the line to several *********** people and no one can help me. </p> <p>I've had enough now. I adivse anyone to open a business account with FNB becuase at Standard Bank they are just retarted - they cannot help you with simple day to day running of your business.</p>

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Replies (1)
Standard Bank
Standard Bank's reply11 May 2017, 07:41
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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