MM
Monalisa M

1 reviews | Active since Sept 2014

14 Nov 2017, 21:09

Standard bank continues to disappoint

I have a Titanium credit card ,and it was agreed when opening the cc that every month on my pay date their amount due would be debited from my account.

To my surprise,nothing happened for the first 4 months, as a result i had to make eft's into my credit card.

Sms's would be sent monthly to advise me on amount due and due date.

No statements were mailed to me.

I was shocked in August as no sms was sent,so i paid more than enough money into my cc.

I learnt 3 weeks ago that i had been listed on itc for defaulting !!!!!!!! What ******* is that!????!

I demand to be given evidence of when an sms was sent to remind to pay as no sms was sent to me.

I will be approaching the Ombud re this matter.

I demand that my name be removed on itc!

Moreover,i will be settling and closing my credit card.

Standard bank continues to disappoint.

I would not advise anyone to bank them. You will regret it!

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Replies (2)
Standard Bank
Standard Bank's reply15 Nov 2017, 04:28
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Nov 2017, 09:25
Official

Dear Miss Mamiane

Thank you for taking the call and allowing us the opportunity to address the matter.

Regards

Complaint Resolution Centre
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