Standard bank continues to deduct debit orders after my vehicle finance has been settled!

<p>On the 16/03/2017 I got a settlement for my vehicle as I was buying a new vehicle. My vehicle was settled in full by the 22/03/2017. All the documentation was mailed to Standard bank. However, on the 01/04/2017 they still took a debit off my account for the old vehicle. To date this money has not been refunded to me in spite of me having gone into the bank to sort the matter out and receiving promises that the money would be refunded by the end of April. I have made numerous calls but NOBODY ever answers the phone at Standard Bank's customer centre and you have to sit and wait for who knows how long calling from a cell phone. This happened every time that I called Standard Bank. It has been 34 days and still i have not been refunded. On the 02/05/2017 Standard Bank again took a debit order off my account and no matter how long I wait I cannot get to speak to anybody to get the Bank to refund my monies. The dealership itself has made numerous calls to Standard Bank as well without any result. How do I get Standard Bank to refund me this money? I am desperate!</p>