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MW
Madeleine W

1 reviews | Active since Mar 2012

02 May 2018, 09:13

Standard Bank - contact me

Since there is no way to contact Standard Bank by email (on your new website) and since the 'call me back' functionality do not work, I am lodging a complaint here to be contacted.

I recently had a bond registered in my name and I would like to know urgently when I can expect the debit order to be deducted and also the amount so that I may ensure that I have sufficient funds in my account.

I appreciate your earliest feedback

0
Replies (4)
Standard Bank
Standard Bank's reply02 May 2018, 09:34
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply02 May 2018, 14:33
Official

Dear Madeleine

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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MW
Madeleine W's update02 May 2018, 15:13
Reviewer Update
I have received no email correspondence, nor have I received a phone call or any form of communication on which the date of the debit order and debit order amount has been confirmed as requested. As usual - the service received is far below what is expected.
Standard Bank
Standard Bank's reply03 May 2018, 09:12
Official

Dear Madeleine

Thank you for your comments

The email with all the information you require has been sent to the email address that is loaded on your Hello Peter profile.

Kind regards

Clint Petersen

Complaint Resolution Centre

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