Standard Bank Consultants do not know how to do their jobs

I sent this email and they only want to contact me back in 48 hours after they wasted my time not once but twice: This is the third time I'm having issues with this bank. Your consultant's convey the incorrect and incomplete information. First my card wasn't linked to my account now I can't transfer money as my EAP limit is R0. Your consultant's don't tell the customers the correct information or they are just lazy. I've tried contacting you and I used up all my airtime waiting for someone to answer This company has poor customer services and I won't be leaving it like this. This is supposed to be one of the best banks but I can't even change anything on the app. What's the use in having the app then? Everytime I try to change something it tells me I need to call a number that doesn't even answer. This is unacceptable