STANDARD BANK CONSULTANT THREATENS CLIENT

On the 11th of August 2021 my husband and I purchased 1 x Haval H6 Luxury model 1 x Haval Jolion Luxury Model vehicles from Haval NMI Durban Umhlanga financed through Standard Bank. The Haval Jolion vehicle broke down 20 days after purchase (31st August). The car is new, so new in fact it did not even have registered plates yet on it. The Jolion had to be towed to the dealership as it did want to start, not only this when it stopped delivering power on a main road the vehicle rolled backwards with myself (Wife), 6-year-old son and 15-year-old son all in the car, by a construction site, whereby contractors came to assist them as the car kept rolling into traffic because the emergency break would not work. The dealership could not trouble shoot what was wrong with the vehicle on the same day. They had to give us a courtesy car as we will not accept anything less. As this is a new car, and we felt it was defective, we contacted our lawyers who advised we contact our Bank - Standard Bank. The next day we contacted the Standard Bank Vehicle and Asset Finance consultant who assisted with our finance – it must be noted that the dealership advised us on using this consultant by name and stated that this is the consultant they use from Standard Bank, and he is based in Durban. We contacted him to advise him on the situation with the newly purchased Haval Jolion, we stated that we did not want the car and we would like to inform Standard Bank that a defective car was financed by them, and we would like to know what we could do as we were not receiving any feedback from the dealership. The consultant was rude, argumentative, and told us that Standard Bank's legal team will be contacted by him, and they will be taking legal action against us – the client. When our lawyer advised him, that Standard Bank should be assisting us as client who financed the vehicles through Standard Bank, he threatened us further that Standard Bank would take legal action against us. We have been clients of Standard Bank for 17 years with over 5 accounts. We have reason to believe that this Standard Bank consultant based in Durban is in arms with Haval NMI and has stopped our compliant/request for assistance from Standard Bank from getting to the relevant department. As a client for over 17 years, I am utterly appalled at the behavior, lack of customer service provided by this consultant, and the fact that Standard Bank has loosely given the authority to this consultant to threaten clients with legal action to be taken BY STANDARD BANK is disturbing to say the least.