Standard bank consultant referred me to another company

We secured a home loan in October last year from Standard Bank. We have app**** two days ago for a further amount on the bond for renovations to our property. Yesterday, the consultant, Phindi Mashapu, contacted us to inform us that the further amount was declined due to a credit card and cheque account being handed over to DMC Attorneys a few years ago. She was unable to give me any details or information in this regard and told me that I need to contact DMC Attorneys for more information and in order for them to grant the further amount we must settle am amount of R9000 owed on those past accounts. According to my knowledge, i know nothing about this supposed debt and this debt has prescribed if it has been years ago. Please note that Standard Bank did approve my home loan in October 2021 and they did pay for the house as well.

How is it possible that you granted us a home loan in October If this was an issue? Why didn't you pick this up before? I am a client of yours, why must I contact DMC for assistance? My credit score is 653, I can take my business elsewhere if this issue is not resolved ASAP