SR
Shaman R
1 reviews | Active since Feb 2017
16 Jul 2024, 11:45
Standard Bank Consultant makes False Promises
I logged a complaint on Friday morning- 11/07, regarding cancelation of my credit card. Im received a call at 3h40 from a consultant who was not eager to assist considering the time and his ability to resolve my complaint. 5he consultant was trying to get me off the phone and was not keen to assist. He promised me he will get back to on Monday, and yes yesterday was Monday and I received no call from him or standard bank as he promised me on Friday he will get back to me with positive feedback. I am still waiting.
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Replies (3)
Standard Bank's replyOfficial
16 Jul 2024, 12:01Good day Shaman
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jul 2024, 12:01
Official
Good day Shaman
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SR
Shaman R's updateReviewer Update
17 Jul 2024, 15:10To my dismay I go into the branch in Norwood and ended up waiting for 20 minutes. On entering the branch on the 17/07, I walk into 3 ladies at the reception that were having a full blown conversation and were hesitant to assist me as it seemed as I was disturbing their conversation. I reported to busisiwe that my time was limited and insisted on seeing the manager but she reluctantly tells me he is in a meeting. It just goes to show the calibre of people we entrust to make out clients happy.
SR
Shaman R's update17 Jul 2024, 15:10
Reviewer Update
To my dismay I go into the branch in Norwood and ended up waiting for 20 minutes. On entering the branch on the 17/07, I walk into 3 ladies at the reception that were having a full blown conversation and were hesitant to assist me as it seemed as I was disturbing their conversation. I reported to busisiwe that my time was limited and insisted on seeing the manager but she reluctantly tells me he is in a meeting. It just goes to show the calibre of people we entrust to make out clients happy.
Standard Bank's replyOfficial
17 Jul 2024, 21:14Dear Shaman
We're so sorry for the inconvenience caused.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry for the inconvenience caused.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2024, 21:14
Official
Dear Shaman
We're so sorry for the inconvenience caused.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry for the inconvenience caused.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***