Standard Bank Consultant Insulting my wife!

This morning before 8AM my wife received a call from the Standard Bank Credit Card call centre. The Consultant started to ask my wife why she hasn't paid her credit card, my wife was taken aback and said to the consultant that she didn't pay her credit card because we logged into Internet banking and saw that there is enough funds in the account for the instalment to go off.<br> <br> The consultant responded saying: \Do you think you don't owe the bank any money?"<br> <br> I think this is ridiculous and extremely unprofessional and insulting. My wife have an excellent track record with the bank. She pays everything she owes anyone. And this is after we been struggling for months now to get all her accounts linked on her profile which is still not possible. Instead of someone sorting that out so that we can transfer money from her cheque account to her credit card"