Standard Bank Consultant bad attitude

<p>I called Standard Bank Personal landing today at 09:17 and spoke to the guy by the name of Mandla, I had a problem with the debit order that went twice for this month, the guy told me that i missed one payment so that is why they took my money and i asked him that was done without my concern and he told me that now they have a polict at the bank that they track the payments, so i further asked him whether the bank does not have obligation to inform us if they introduce new changes, he told me that i owe them money and it is my obligation to pay them (his exact word their money, and he is glad that they got their money. His arrogance, bad attitude and the pride as if he is God himself . Im sure even the owner of the bank does not speak to the clients like this guy. I know we not always right but these people are their to assist us and to take us through all the processes and changes if there are any. I have banked with Standard bank for over 10 years i never experience someone so rude in my life. To you Mandla your job is to assist the nation to break us apart. to Standard Bank please take that guy to training he needs customer service training.</p> <p> </p> <p>Iam even taking my salary to another bank, I ve never felt so small in my entire life of banking.</p>