DN
Dieumerci N

1 reviews | Active since Jul 2022

29 Jul 2022, 16:21

Standard Bank constatian branch -bad service-

I went to open up a business account to standard bank constatian branch in Cape Town, I am with a spousal visa that is 11(6)category, that allows you to study & work and conduct business in the republic of South Africa. With all my business registration certificates I was assisted by a business banker by the name BENI MARAWU, I was told that they can’t open a business account. Because conduct business was not stipulated in my permit, I have try to explain and asked her to confirm with the home affairs, she refused, and I have try to speak to her team leader to explain that home affairs doesn't stipulated any more on a spousal permit , it have change to 11(6)her response was is not her job to phone the home affairs , and I have tried to contact the regional manager. He asked me to email him all the documents and he will revert back to . He never did. And I have approach their bank manager, he’s response to me was he need to eat first before he attend to me For a bank to have such em professional employees is very bad and sad. I have a personal check account with standard bank and credit cards but the refusing to open up a business account that will be over 5 millions. And she referred me to go to fnb, I went and they have opened it . Now I’m using two separate banks

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Replies (1)
Standard Bank
Standard Bank's reply29 Jul 2022, 16:35
Official
Dear Dieumerci Nsita Ntonda,

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards,
Standard Bank Help Centre 
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