Standard Bank Constantia Exceptional Service

‼️Update to this Branch and Service Level ‼️
06/06/2024

I had to assist my Mother ( a very active 84 year old) with the transfer of funds which could not be done on the App.

Having arrived there at 14.30 and after a 10 minute wait for a consultant we proceeded with the transaction. Unfortunately the funds in the account were available but there was a mandatory waiting period before the transfer could take place. An error on the part of the Insurance Company made in depositing the funds. Should have been immediately available but that was not the case. Huge Problem.

Cut a long story short Byron,our consultant, proceeded to attempt to assist us as my mother was very frustrated and upset with the Insurance Companies mistake which was turning into a major problem for her.

After two hours of frantic phone calls and numerous attempts to finalise the transaction the patients and professional consultant Byron finally managed to facilitate the process. We ended up at 16.40 which is an hour and 10 minutes after the Branch closed.
Most people would ha given up a called it a day but not him. Fantastic service from all the staff involved. We finally left frustrated at the trouble a simple clerical error had caused but eternally grateful to Byron and staff for not giving up and concluding the transaction.

Give yourself a huge pat on your back and our sincere thanks for your brilliant service.

Well done again 🥇🥇🏆