Standard Bank consolidation

I received a call from Hessie Ramagaga regarding consolidation loan for my debt of which 90% is with standard bank . I find her way of questioning to be unprofessional and uncomfortable for me as a customer. After our conversation I felt humiliated, embarrassed and regretting applying for consolation loan. I understand she must ask questions but she must apply emotional intelligence when dealing with customers. Especially most of the clients are already vulnerable and in distress at the time of a consolidation application. My application is still in progress with her and hopefully when we speak agin she would have a changed positive as attitude and loose the undermining tone.