KN
Kevin N
1 reviews | Active since Mar 2011
01 Apr 2020, 02:24
Standard Bank - Consistently unreliable
Dear Standard Bank
You have been sitting with two of my queries for weeks now. Non committal responses to sort them out are insufficient. You have all the requested documentation as well as additional proof. Please do your jobs. I received a message from your CEO stating that business will continue remotely during Covid-19.
Regards
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Apr 2020, 08:49Dear Kevin
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply01 Apr 2020, 08:49
Official
Dear Kevin
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
KN
Kevin N's updateReviewer Update
01 Apr 2020, 08:53Dear Complaint Resolution Centre - It would be more useful if you utilised the time spent posting these unhelpful "placeholder" comments to actually sort out my queries which have been sitting with you for weeks now. Thanks
KN
Kevin N's update01 Apr 2020, 08:53
Reviewer Update
Dear Complaint Resolution Centre - It would be more useful if you utilised the time spent posting these unhelpful "placeholder" comments to actually sort out my queries which have been sitting with you for weeks now. Thanks
KN
Kevin N's updateReviewer Update
02 Apr 2020, 22:21Dear Standard Bank
Bridget Mazomba is extremely rude, unhelpful and appears to have issues reading the pages of proof I have submitted with regard to two simple disputes. Please provide me with a case complaint reference number and your final response in writing so that I can lodge a complaint with the Ombudsman for Banking Services.
Regards
Kevin
Bridget Mazomba is extremely rude, unhelpful and appears to have issues reading the pages of proof I have submitted with regard to two simple disputes. Please provide me with a case complaint reference number and your final response in writing so that I can lodge a complaint with the Ombudsman for Banking Services.
Regards
Kevin
KN
Kevin N's update02 Apr 2020, 22:21
Reviewer Update
Dear Standard Bank
Bridget Mazomba is extremely rude, unhelpful and appears to have issues reading the pages of proof I have submitted with regard to two simple disputes. Please provide me with a case complaint reference number and your final response in writing so that I can lodge a complaint with the Ombudsman for Banking Services.
Regards
Kevin
Bridget Mazomba is extremely rude, unhelpful and appears to have issues reading the pages of proof I have submitted with regard to two simple disputes. Please provide me with a case complaint reference number and your final response in writing so that I can lodge a complaint with the Ombudsman for Banking Services.
Regards
Kevin
Standard Bank's replyOfficial
07 Apr 2020, 16:32Dear Kevin
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply07 Apr 2020, 16:32
Official
Dear Kevin
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
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