Standard Bank Consistent Decline in Service

I contacted Standard Bank almost a week ago to ask for a specific e-mail address that I had been given but had misplaced. No one has come back to me.

I also still do not know if Standard Bank has fixed their system to correctly reflect that my branch is the Hyde Park branch. The really rude person at the Rosebank branch told me that my branch was both the Johannesburg branch, which was closed down some time ago, and the Southgate branch, where I have never held an account. She was really rude and not interested in helping to resolve anything. I do not know why she draws a salary.