Standard bank cons clients

I was called about in February sometime and offered an upgrade from my gold credit card to a platinum credit card, I asked the consultant regarding additional fees and he insisted that there is no additional fees, I would be paying exactly what I am now therefore I accepted.

Now to find out that was no the case at all, I get charged fees monthly amounting to almost R200 and when I emailed banking department I was advised that the platinum credit card was not linked to my Elite account and therefore a stand alone credit card which was subj to the fees and then advised them that this was not what I was informed and that they would need to link it, they then responded by saying that they could not link a platinum card to my Elite account I would need to change to prestige account, how is it that Standard bank gets to con clients into taking on additional fees when we were advised to the contrary, I informed them that I would not be falling for this con and that I want my credit card changed back to the gold card and re-ling to my Elite account. That was on the 12 Apr 2018 and up until now they have ignored my email.

Please return my accounts to what they were before and I feel standard bank should withdraw the additional charges since the platinum card was instated as I was misinformed or **** to purposefully to make a sale. You can listen to the call and you will find out that I doubled checked regarding additional fees with the consultant who insisted there were none and advised none of the above.

I will definitely be taking this to the banking ombudsman if my complaint is not resolved.