STANDARD BANK CONNECT - PATHETIC SERVICE

I have spoke to Prince from Standard Bank Connect. His service is great and feedback as well. The problem is with Management at Standard Bank Connect. My SIM card did not work as from March 2025 until date. They said credit will be allocated to August 2025 Billing and they will send confirmation through but HAVE NOT RECEIVED anything at all. I asked my Banker to assist but no feedback as yet. The service is pathetic. Think Standard Bank should give me 12 months Credit of R 239 x 12 = R2 868 + R 99 (Sim Card Fee) = R 2 967.00 BECAUSE of the poor and pathetic service. My monthly Cellphone Bill with Standard Bank Connect is R 5 880.00, I don’t have a small BILL monthly. So expect better service. PATHETIC