ZM
Zaakirah M
1 reviews | Active since Jul 2022
02 Oct 2024, 22:47
Standard Bank connect
I was recently contacted by standed bank by email suggesting I upgrade my standard Bank mobile simcard as my card will expire end of the month. And that they have now teamed up with MTN.
My question to standard Bank was will I be able to keep my existing number and the call center agent at standard bank connect said yes. I went ahead and purchased the new package. Received my new simcard. The minute it was activated. A message popped up to say your simcard was activated and your new number is..........
This is total nonsense and I will not be bul**** into a contract that I did not agree with.
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Standard Bank's replyOfficial
02 Oct 2024, 23:25Good day Zaakirah.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Oct 2024, 23:25
Official
Good day Zaakirah.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***